Privacy Policy
Your privacy matters to us
At StoreBurq, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
1.1 Personal Information
When you register, we collect:
- Name and contact information (email, phone number, address)
- Account credentials (username and password)
- Payment information (processed securely by our payment partners)
- Government ID for seller verification
1.2 Automatically Collected Information
We automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (based on IP address or user-provided information)
- Cookies and similar tracking technologies
1.3 Information from Third Parties
We may receive information about you from:
- Social media platforms (when you use social login)
- Payment processors
- Shipping carriers
- Verification services
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process your orders and payments
- Communicate with you about your orders and account
- Provide customer support
- Improve our services and user experience
- Detect and prevent fraud
- Comply with legal obligations
- Send marketing communications (with your consent)
3. Information Sharing
3.1 With Sellers
When you place an order, we share necessary information (shipping address, contact details) with the seller to fulfill your order.
3.2 With Service Providers
We share information with trusted third parties who assist us in operating our platform, processing payments, and delivering orders.
3.3 Legal Requirements
We may disclose your information if required by law or to protect our rights, property, or safety.
3.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and login information
- Analyze site traffic and usage
- Personalize your experience
- Serve relevant advertisements
5. Data Security
We implement industry-standard security measures to protect your information, including:
- SSL/TLS encryption for data transmission
- Secure data storage with access controls
- Regular security assessments and updates
- Employee training on data protection
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, fraud prevention, and dispute resolution.
7. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your information
- Object to certain processing
- Data portability
- Withdraw consent
8. International Data Transfers
As a global marketplace, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
9. Children's Privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the platform.
12. Contact Us
If you have questions about this Privacy Policy or your data, please contact us:
- Email: privacy@storeburq.com
- Data Protection Officer: dpo@storeburq.com
- Address: Oman,Maskut
13. Your California Privacy Rights
California residents have additional rights under the CCPA, including the right to know what personal information is collected and the right to request deletion.
14. GDPR Rights (For EU Users)
If you are in the European Economic Area, you have additional rights under the GDPR, including the right to lodge a complaint with a supervisory authority.