Frequently Asked Questions

You can search for products in several ways:

• Use the search bar at the top of any page to search by product name, category, or brand
• Browse products by category from the navigation menu
• Use filters on the products page to narrow down by price, rating, country, and more
• Shop by country to find products from specific regions

StoreBurq takes product authenticity seriously:

• All sellers are verified with legal documentation before they can sell
• We have a strict quality control process
• Read customer reviews and ratings to see feedback from other buyers
• Check seller ratings and history before making a purchase
• We offer buyer protection on all purchases

Yes! You can add items to your wishlist by clicking the heart icon on any product. Items in your wishlist will be saved for future reference, and you'll be notified if the price drops.

Shipping times vary by seller and destination:

• Domestic shipping: 3-7 business days
• International shipping: 10-20 business days
• Each product listing shows the estimated delivery time
• Express shipping options may be available from some sellers

You can track your order status from your Orders page.

To track your order:

1. Log into your StoreBurq account
2. Go to "My Orders" in your account menu
3. Find your order and click "Track Order"
4. You'll see the current status and tracking number if available

You'll also receive email updates when your order status changes.

You can cancel an order as long as it hasn't been processed yet:

• Go to "My Orders" in your account
• Find the order you want to cancel
• Click "Cancel Order" if the option is available
• Orders that are already shipped cannot be cancelled

For changes to an order, please contact customer support.

We accept multiple payment methods:

• Credit Cards (Visa, Mastercard, American Express)
• Debit Cards
• PayPal
• Bank Transfer

All payments are processed securely through encrypted connections.

Yes! We take security very seriously:

• All payments are encrypted using SSL technology
• We never store your full credit card details on our servers
• We comply with PCI DSS standards
• We use trusted payment gateways like Stripe and PayPal

Our return policy:

• 30-day return window from delivery date
• Items must be unused and in original packaging
• Some items (like perishables) cannot be returned
• Return shipping costs may apply

To start a return, go to your order and click "Return Item".

Refund process:

1. Submit a return request from your order
2. Wait for seller approval (usually 1-2 days)
3. Ship the item back (if required)
4. Once received and inspected, refund is processed
5. Refunds typically take 5-10 business days to appear

Refunds are issued to your original payment method.

Creating an account is easy:

1. Click "Sign Up" or "Register" in the top right corner
2. Enter your email address and create a password
3. Fill in your basic information
4. Verify your email address
5. You're ready to start shopping!

To reset your password:

1. Click "Login" in the top right corner
2. Click "Forgot Password?" link
3. Enter your registered email address
4. Check your email for a password reset link
5. Follow the link to create a new password

To become a seller on StoreBurq:

1. Click "Sell on StoreBurq" in the navigation menu
2. Fill out the merchant application form
3. Submit your business documents for verification
4. Wait for approval (usually 3-5 business days)
5. Once approved, you can start listing products

Seller fees:

• Commission fee: 10% of each sale
• Listing fee: Free to list products
• Payment processing fee: Standard payment gateway fees apply
• No monthly subscription fees

Commission is only charged when an item sells.

Payout schedule:

• Funds become available after order delivery confirmation
• Payouts are processed monthly
• Minimum payout amount: $50
• Payments are sent to your registered bank account
• You can track your earnings in the Merchant Dashboard